FAQ Categories
Table booking
Everything you need to know to make, amend or cancel a booking.
How do I make a booking?
You can simply book online here. All you need to do is select the restaurant, select BOOK and then no of people, date and time. Or if you prefer to speak to someone, call your local Giggling Squid and we’ll be happy to help. You can find your local Giggling Squid phone number on the restaurant page.
Can I cancel or amend a booking?
Yes, you can easily amend or cancel your booking online using your confirmation email. If however, your confirmation email is buried under a mountain of emails, you can manage your booking on the Giggling Squid website – select BOOK and MANAGE BOOKING at the bottom. If all else fails you can always contact the restaurant directly. Please find the restaurant details here.
Do you need to put down a deposit for large bookings?
We will sometimes ask for a deposit for large bookings, usually at Christmas. Please contact your local Giggling Squid and ask to speak with the General Manager for more information before you book.
Our restaurants
Answers to popular questions about our restaurants.
Do you do private functions?
We have private dining spaces in select restaurants. please contact your local Giggling Squid to enquire.
Are your restaurants dog friendly?
The only animals allowed in our restaurants are assistance dogs, which are most welcome.
Do you support local charities?
It’s a case by case basis, please contact your local Giggling Squid to enquire.
Is there parking at your restaurants?
This is unique to each restaurant. Please contact your nearest restaurant to ask. Where the restaurant doesn’t have it’s own parking, there is usually public parking or transport. nearby.
Do you have baby changing and high chairs?
Yes, we welcome tiny squidlets and have made our sites as family friendly as possible.
Are your restaurants breastfeeding friendly and support bottle feeding?
Yes to both – for bottle feeding we can provide hot water in a bowl or most restaurants have warming devices for baby bottles. Please ask a member of staff at the restaurant.
Is there a bar area for drinks before booking?
This is at select restaurants including…
Do you have outdoor seating at your restaurants?
Most of our restaurants have outdoor seating but they are not heated so tend to be open when the weather is milder. Please look at the restaurant page to see if they have outdoor seating.
Is service charge compulsory to pay?
We add a 10% tip automatically to your bill however this is payable at your discretion. Applying a service charge to the bill allows us to operate a transparent and fair system as it gets shared across the entire team including kitchen porters, runners, chefs and servers – rewarding everyone who has been involved in the guest’s experience. If you do not wish to pay, please let a member of staff know to remove.
Do you accept AMEX payments?
We accept AMEX payments in-restaurant and online when you order a Click & Collect or a Delivery.
Do you have a NHS discount?
During lockdown we were delighted to offer a discount for NHS staff when dining in at Giggling Squid restaurants. Following the end of the lockdown period, this discount is no longer running but we’ve been made aware that there are several scams currently claiming to offer Giggling Squid NHS discounts. Please do not engage with these as they are fake.
Gift vouchers
Everything you need to know to purchase, amend or cancel a gift voucher.
Where can I buy Floral Friday gift cards and e-vouchers?
The Floral Friday offer is available online only, here. You can buy a physical card or opt for an e-voucher for immediate delivery.
The Floral Friday offer is not available to purchase in-restaurant.
My voucher is expiring, can I extend my gift voucher?
Please contact us via our contact us form and we’ll see what we can do to help.
Can I extend my gift card and e-voucher due to COVID?
We are happy to extend gift vouchers where guests have been unable to visit our restaurants due to Covid restrictions. Please contact us and we’ll see what we can do to help.
Can I purchase a gift voucher if I am outside of the UK?
You need to have a UK billing address to purchase our e-vouchers online.
Ordering online
Questions on our takeaway menus, how to place, amend or cancel and order.
Do you cater for allergens for delivery and collect orders?
No we don’t. As per our allergens policy, we do not alter any dishes for any allergic or intolerant guests. So, we’re afraid, that we will not be able to serve any dishes with tailored recipes. Please be aware, the majority of our dishes contains either chilli, peppers or paprika. See more on our allergies page here.
Do you do takeaway?
Yes – we do Delivery, Click & Collect and Call & Collect takeaway from all our restaurants.
Sustainability
Your questions on sustainability in our business, answered.
Is your takeaway packaging recyclable?
Most of our takeaway packaging is made of card, these containers are fully recyclable. Please rinse the containers and feel free to reuse or dispose of in your household recycling bin. The black takeaway packaging is made of recyclable plastic PP5, which is collectable by many local authorities and bigger community recycling points such as supermarkets. We know we still have a little way to go, and we continue to look at options that are kinder to the environment.
What are you doing for the environment?
We’re committed to running our business in a sustainable way and already have initiatives in place as part of our Green Squid policy. Please read more on our Sustainability page.
How energy efficient are your restaurants?
We use LED lights in all our new restaurants and will be upgrading older sites where possible as part of our refurb programme. Our kitchen appliances are all high-grade energy rating A+ and above and our teams are trained to reduce water wastage, for example by ensuring taps are not left on unnecessarily. We are also trialling induction woks in some of our new restaurants. Find out more about our commitment to sustainability here.
How do you train staff on sustainable initiatives?
Our intensive training programme for all restaurant staff covers sustainability and the initiatives we have in place. We call it ‘Green Squid’. We stress the importance for all staff to adhere to sustainable practices, whether that’s at our restaurants or at head office.
Do you have a sustainability policy?
It’s something we’re currently building. We recognise the importance of driving sustainability throughout the business and have many initiatives already in place with much more to come next year. Find out more about our commitment to sustainability here.
What initiatives do you have in place to reduce your carbon footprint?
We are currently reviewing our carbon usage with a view to implementing a carbon reduction plan as part of a sustainability policy. Already, where possible, we work with suppliers who have initiatives to minimise their own carbon footprint and we have various initiatives such as trialling electric vehicles for our employees who incur high mileage so we reduce our emissions. Find out more about our commitment to sustainability here.
Do you use single use plastics? What efforts are in place to reduce your usage?
We do not purchase any single use plastic for use in our restaurant and where possible, we work with suppliers who have initiatives to minimise their own carbon footprint. See our sustainability page for more information.
What do you do with food waste?
All our food waste is collected and used in anaerobic digestion, a process which uses the waste to produce bio fuels and fertilisers. Find out more on our sustainability page.